Returns & Warranty

Faulty or Defective Products (Australian Consumer Law)

IndieGamer follows Australian Consumer Law (ACL). If your product develops a fault, you are entitled to a repair, replacement, or refund.

To assess the issue, we may request:

• a description of the fault

• photos or a short video

• basic troubleshooting steps

If the product is confirmed faulty:

• IndieGamer will provide a remedy in line with ACL

• IndieGamer will cover return shipping only when a return is required

• In some cases, we may provide a replacement or refund without requiring a return

No Change‑of‑Mind Returns

IndieGamer does not accept change‑of‑mind returns. This includes situations where the customer:

• no longer wants the item

• ordered the wrong product

• found a cheaper option

• does not like the colour, style, or fit

• decides the product is not needed

This is fully ACL‑compliant and accepted by Shopify + Meta Commerce Manager.

Warranty Coverage

All products include a 12‑month limited warranty covering manufacturing defects.

Warranty does not cover:

• physical damage

• wear and tear

• liquid damage

• misuse

• unauthorised modifications

• cosmetic issues not affecting performance

Non‑Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• used headsets

• items missing accessories

• products showing signs of wear or damage

How to Make a Warranty Claim

Email support@indiegamer.com.au with:

• your name

• order number

• description of the issue

• photos or video (if applicable)

We respond within 1–2 business days.

Refunds for Faulty Items

Refunds are issued to the original payment method once the returned item (if required) is received and inspected. Processing time: 3–7 business days.

Shipping Costs Summary

• Faulty items: IndieGamer covers return shipping only when required

• Replacements without return: no shipping cost

• Change‑of‑mind: not accepted

• Exchanges: only available for faulty items